Jobs in Europe
Software Support Consultant
hiring Ukrainians
IT, Computers, Internet
Bucharest, Romania
Lugera Ukraine
Work for Ukrainians
  • we provide work for Ukrainians
Type of Employment
  • Remote
  • University diploma
Working schedule
  • Full Time
As a Software Support Consultant you are the main contributor to our customers’ satisfaction with our products after the implementation stage. You will be responsible for incident and problem resolutions of different complexity that can be related, but not limited to:

• User access;
• Monitoring tool alerts;
• Interface issues;
• Database issues;
• Infrastructure issues;
• Product / application configuration and management;
• Performance;
• Planning / Optimization issues;
• Business issues;

You will be in charge of ensuring the quality and on-time delivery of resolutions, balancing between understanding our customer’s business requirements and troubleshooting the technical solution (with SQL, XML/ XSL, Reporting, Scripting and others).

As a successful candidate you are:

• Interested in operating in an international environment;
• Easy, fast learning, able to self-train, flexible and open minded;
• Available to work in shifts;
• A reliable team player;
• Quality oriented and customer focused;
• Able to build lasting customer relationship;
• Result oriented and with great analytical skills
• Willing to grow and learn new technologies;
• Willing to improve the work environment;
• Ready to speak up because you know your opinion can make the difference;
• Eager to help your colleagues and customers;
• Organized, able to prioritize between tasks and ask for help when needed.

Your skills and experience:

• University degree in relevant field (preferably IT related)
• Excellent written and verbal communication skills;
• Fluent in English. Other foreign language is an added advantage (especially Russian, French, Turkish or Italian)
• Knowledge of SQL programming and databases. XSL knowledge is a plus;
• Knowledge of networking and MS Windows Platform. Scripting knowledge is an advantage;
• Experience in working with Server-Client applications;
• Previous experience with clients is an asset;
• Intrigued by detective work in troubleshooting;
• Strong problem-solving judgement;
• Ability to travel (mostly abroad) when required.

We offer:

• A unique work experience in an open, creative and informal atmosphere;
• Inspiring, smart and enthusiastic colleagues;
• Work – life balance approach;
• Great opportunities to develop yourself and fulfill your ambitions (clear career paths, yearly evaluations and increases, job rotation options)
• Flexible schedule within the limits of the department’s availability;
• Friendly work environment with a great location, new and easy to access office building;
• Relaxation areas, daily fruits delivery, foosball table, our own bar (ORTap)
• On-site chair massage;
• Events: Annual teambuilding, Christmas party, monthly Sports Day;
• Sports benefits offered in collaboration with the ‘7card’ network;
• ‘Bookster’ subscription;
• Annual bonus based on team’s accomplishments – up to 1 full salary

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